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“What customers Really Want, The Changing Face of Customer Experience”

 

The bottom line is  customer service satisfaction is key for any business. But what customer experiences do customers want and increasingly expect?

We take a look at what’s driving customer behaviour in a world of digitisation, and explore what the right balance, between man and machine will be.

Then we explore several key steps and tips on how to best optimise and set up your customer journey, to drive higher levels of customer satisfaction, without increasing your costs.

Taking a  “Digital by Design” approach to the customer experience and culture within your business – is the key to unlocking higher customer satisfaction, loyalty revenue and retention. This presentation will share how several leading organisations have successfully done just that.

3 oktober @ 10:30.

10:30

– 11:00

(30′)

Gripsholm

Jeremy Payne